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Shipping and Return Policy All orders placed on PearlCollective.com will be shipped via USPS, FedEx or UPS. For APO/FPO addresses, all orders will dispatch via USPS Standard Service only (Express service carriers are not able to serve APO/FPO addresses). Service timeframes will not apply to APO/FPO addresses. Order Confirmation You will receive an email order confirmation when your order has been placed. Tracking Your Pearls You will receive one or more tracking numbers when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores: Federal Express Package tracking: www.fedex.com/us/tracking/ U.S. customer service: (800) GoFedEx or (800) 463-3339 UPS Package tracking: www.ups.com/tracking/tracking.html U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com. USPS Package tracking: www.framed.usps.com/cttgate/welcome.htm Return and Refund Policy All flash sale items (24 and 48 hour special sales) are final sales. All non-flash sale items are satisfaction guaranteed. If you are not completely satisfied, simply return purchased item in its original condition with all included items within 60 days from the date of purchase to: Pearl Collective 2355 Westwood Blvd. Los Angeles, CA 90064 |